Reference

Your Data Choices Start Here

We keep this Privacy Policy focused on what you give us when you open an account, enter the lobby, or use DANA, OVO, GoPay and QRIS.

DANA data contextOVO wallet checksGoPay access recordsQRIS payment logs
rk88 Your Data Choices Start Here
CONTACT ROUTES

Reach Us About Privacy Fast

Privacy requests should go through a channel where we can verify you without exposing your account to another person. Use live chat for quick identity checks, WhatsApp when your phone still receives messages, or email when you need a written response. We may ask for your registered mobile number, account ID, last payment rail, and a time range before we change, export, or delete data.

Team online

Live Chat Privacy Desk

Live chat is open 09:00-23:00 WIB from the lobby help bubble. Tell us the email or phone on your account, then ask for data access, correction, cookie, or deletion help.

WhatsApp Account Check

WhatsApp support helps when you cannot enter the lobby from Chrome on Android or Safari on iPhone. We verify your account step first, then move privacy requests to the right queue.

Email Privacy Path

Email [email protected] for written requests about personal data, payment records, or login devices. Include your account ID, registered phone, and the date range you want us to check.

ACCOUNT CONTROL

Controls That Keep Your Account Clear

Our privacy work is tied to real account steps, not vague promises. We separate profile edits, payment checks, cookie choices, login records, and retention requests so the right team handles each task.

Account Data We Collect

During registration we ask for your name, mobile number, email, and account password. If you add DANA, OVO, GoPay, or QRIS, we keep payment identifiers only for wallet checks and transaction records.

Device and Login Signals

We record device type, browser, IP area, and login time to spot unusual access. You can ask support to check active sessions if a phone from Semarang or another city is not yours.

Cookies in the Lobby

Cookies help keep you signed in, remember language choices, and connect your promo board view to your account. You can clear cookies in Chrome through Settings, Privacy and security, Clear browsing data.

Payment Record Handling

DANA, OVO, GoPay, and QRIS records are used to match deposits, withdrawals, refunds, and account checks. We do not sell wallet data; access is limited to staff handling payment and privacy tasks.

Retention and Deletion

Some records must stay for fraud checks, payment matching, and dispute handling. When a record is no longer needed, we delete it or separate it from your account details where practical.

Access Changes

To change personal details, open Account, choose Profile, then edit the field that can be updated. For locked fields such as phone number, contact support so we can verify you first.

Privacy Policy Questions You May Ask

This FAQ explains the privacy steps you may need before opening an account, changing a payment method, or checking a login problem. We wrote each answer around real account actions: registration, wallet matching, device access, cookies, support verification, and data requests. If your request involves eligibility or location, we apply the local-law rule before we process it.

We collect the details needed to create and protect your account: name, mobile number, email, password, payment preference, device type, IP area, and login time. Payment records may include DANA, OVO, GoPay, or QRIS references.

We keep payment references to match deposits, withdrawal requests, refunds, and support checks to the correct account. The Privacy Policy limits use of that data to account operation, payment verification, dispute handling, and required records.

Yes. Contact live chat, WhatsApp, or [email protected] and tell us your account ID, registered phone, and the date range you want checked. We verify you first so your data is not shared with another person.

Open Account, choose Profile, and edit any field that is open for changes. If the phone number or email is locked, contact support from 09:00-23:00 WIB so we can verify ownership before updating it.

Cookies keep your session active, remember language choices, and connect lobby actions to your account. You can clear them in Chrome through Settings, Privacy and security, Clear browsing data, but you may need to log in again.

We share data only when needed for payment processing, account security, technical support, legal duties, or service operation. We do not sell your wallet details, phone number, email, or game activity records to marketing lists.

You can request deletion through live chat or [email protected]. We remove or separate data where practical, but some records may stay for payment matching, fraud checks, dispute handling, and duties required by applicable law.